শর্তাবলি
TERMS AND CONDITIONS
Last Updated: 25 August 2026
Welcome to IT'S YOUR SHOP. By placing an order through our website or using our services, you agree to the following Terms and Conditions.
1. PRODUCT INFORMATION
We make reasonable efforts to provide accurate product descriptions, specifications, images and pricing.
Minor differences in colour or appearance may occur due to lighting, photography, screen settings, manufacturing batches or product updates. Such minor differences that do not affect the product's advertised function are not considered defects.
2. PRODUCT QUALITY CHECK
Eligible products are checked before dispatch whenever reasonably possible. Our goal is to ensure that customers receive the correct product in proper working condition.
3. CHECKING YOUR PARCEL
Customers should check the parcel and product as soon as reasonably possible after receiving it.
If the courier permits inspection before acceptance, customers are encouraged to verify the parcel according to the courier's applicable rules.
If there is any wrong item, missing item, physical damage or functional problem, please contact IT'S YOUR SHOP as soon as possible within the applicable return/exchange period.
Keeping an unboxing video from the unopened parcel until the product is inspected is strongly recommended, as it may help us verify claims involving missing, wrong or physically damaged items.
4. ORDERS
Customers must provide accurate name, phone number and delivery address when placing an order.
We reserve the right to contact customers for order verification and to cancel or hold orders containing incorrect information, suspected fraud, duplicate orders or other reasonable concerns.
5. PRICING & AVAILABILITY
Prices and availability may change without prior notice.
If an obvious pricing, stock or technical error occurs, IT'S YOUR SHOP reserves the right to correct the error or cancel the affected order. If any advance payment has already been collected for an order we cannot fulfil, the applicable amount will be refunded.
6. DELIVERY
Delivery times are estimates and may vary due to location, courier operations, weather, holidays, public disruptions or circumstances outside our reasonable control.
7. DELIVERY CHARGE & REFUSED PARCELS
Applicable delivery charges will be shown or communicated when the order is placed.
If a customer confirms an order and later refuses or fails to receive the parcel without a valid product-related reason, the applicable delivery charge may still be payable.
Repeated fake orders or unjustified parcel refusals may result in restrictions on future Cash on Delivery orders.
8. RETURNS, EXCHANGES & REFUNDS
All returns, exchanges and refunds are governed by our Return and Cancellation Policy.
A change of mind, dislike after use or simply no longer wanting the product does not automatically qualify an item for return or refund.
9. MISUSE OR CUSTOMER-CAUSED DAMAGE
Return, replacement or warranty support does not apply to damage caused after delivery by misuse, accident, impact, breakage, liquid or water exposure where the product is not designed for such exposure, burning, improper charging/power supply, unauthorized repair or modification, negligence or other customer-caused physical damage.
10. WARRANTY
Warranty conditions vary by product. Where a product includes a specific seller or manufacturer warranty, the warranty period and conditions stated on the product page, invoice, warranty card or accompanying information will apply.
11. CONTACT & SUPPORT
Customers experiencing an eligible product problem should contact IT'S YOUR SHOP through our official customer support channels with their order information and reasonable evidence of the issue.
12. CHANGES TO THESE TERMS
IT'S YOUR SHOP may update these Terms and Conditions when necessary. The latest version published on our website will apply to subsequent use and orders, subject to applicable law.